What will business look like tomorrow or next year?
How can you create a business that will change with the times and embrace fast moving technology yet not get left behind?
Watch this episode of Good Business that I recoded for USQ last year. Things change so fast so this video interview will get outdated very quickly - but for now in 2014 it is relevant.
Zoom to my tips at 2:53 , 4:56, 11:40, 14:08, 20:36, and 22:00
Top Tip #1:
Stay ahead of the pack. How:? Never stop looking at what the market is doing overseas. We tend to follow suit here in Australia and trail market developments from faster moving economies in the USA and Europe. Find a successful business like yours in a different country and watch them, see what they are doing that works.
Top tip #2
Never be satisfied or get comfortable with where your business is at. The moment you do, things will change. Don't get left behind!
Top Tip #3:
Validate your idea/business/product constantly. Keep asking your customers what they need. Ask for feedback, ask what woudl =make their life easier. Find the pain points and work out ways you can create a solution to that problem. Keep your customers satisfied all the time. Never stop asking, ever.
Would you like a personal consultation with me to chat about your business on any of these topics or how you can play get in the global market?
The most important thing for a Startup business is EXPOSURE. A cost effective way to get exposure in the early days is though publicity and PR.
PR campaigns can be costly don't have to be. You can generate a Press Release or Product Release Announcement for minimal money. Distribution is also quite easy these days as there are a number of great and cheap or free distribution services available.
Share your story - how you started, why and who is involved.
Announce launch dates, new hires, new product features - be excited about your announcement. Telling the world about your business with passion opposed to sending out a few press releases is the difference between getting exposure and being ignored.
Essentially a Startup is a business that is solving a problem that consumers will want to know about. Highlight the problem, talk about the current solutions ( if any) and focus on why yours is better. Then announce your solution, add details, specifics, case studies, share stories of how your product/solution has helped someone, saved someone money, changed someone's life, made their job easier.
These are all great ways to generate publicity.
Listen to this video at 5:27 minutes in on how PR helped these Startup Businesses
Picture launching your online business and within the first 6 months you have thousands of people signing up and buying your products. Cool? Absolutely! What you had hoped and dreamed of? Absolutely!
Make sure you plan for the BIG PICTURE though and along with your SUCCESS prepare yourself for realistic outcomes. Know that with fans, come the critics and although it is just part of the journey - it can get sticky. Unless of course what you are selling is not quite what customers are actually getting - then it could turn quite pear shaped.
Negative feedback online is not great for any brand as bad news spreads much faster than good. Integrity, professionalism and honesty in online business is essential as most transactions are transparent and public.
Thousands of fans and LIKEs on Facebook is great, a responsive engaged audience is even better. All it takes however is a few disgruntled customers or critics to start a smear campaign online aimed at tainting your reputation and brand. True or not, it will spread as the internet just loves opinionated content.
Gold Coast Business "Ashy Bines Bikini Body Challenge" is a great example of this. Ashy Bines' business has grown very rapidly in the last 6 months and maintained a busy online profile as well as her online business. I found her as a result of seeing many of my own personal Facebook friends comment and LIKE her Facebook page. I actually became a little bit addicted to looking at her customer's before and after photos. As I'm sure many others did.
From what I saw, the Facebook Page grew very fast via results-driven marketing ( before and after photos) and many positive customer testimonials. The engagement of the page is crazy good with many, many, shares and comments on almost every post, status update and comment.
After Googling "Ashy BInes Scam" I found many more results return. Including the Anti-Ashy Bines Facebook Page and another TV piece aired on A Current Affair ( clip below) , this time without and interview of Ashy - more negative focussed with more disgruntled customers.
Truth or not, the thing is that a few weeks ago Googling Ashy Bines may have returned her own website and Facebook pages - yet now with more negative content sitting on the web in the form of comments in Forums, Negative facebook groups and the TV coverage as clips posted on YouTube - a general Google search returns controversial results.
Their Brand has suffered some damage.
Only Ashy Bines and her team can rectify this from here. It seems to me that the two negative media pieces were generated by critics and unhappy customers that were looking for quick fix and for her plan to work like 'magic' on them. Many were expecting 'more' for their money or something different that what they got, not necessarily unhappy with the product, just unhappy with the communication of what they thought they would get. Some go further questioning the business ethics of the company - but really when you pay a one-time fee of $69 how much can you really expect to get?? I'm thinking they have over- promised and under delivered. Perhaps a communication breakdown?Perhaps poorly set up systems at Ashy Bines HQ?
Whatever the case, someone needs to step up and address these issues before it snowballs out of control. It seemed to me ( from the outside looking in) that it was a really god business and concept. It might still be - but the unrest needs to be sorted out first. There is nothing worse in a crisis or brand sabotage than hiding. Speak up! I say.
However in saying this, it does highlight the fact that what you make 'promises' online the audience you intend it to be for might not be the one that ends up reading it. The internet is public - remember?
In Ashy's case, promising a 'lifetime of online support 24/7' is a massive ask for anyone. I think 'lifetime' needs to be defined as does '24/7' and 'support'. Clear up the grey areas, and don't promise what is clearly not possible.
It just goes to show though that even though you can be wildly 'successful' (like selling 20,000 diet plans at $69 each in 6 months) and still have negative press run in primetime TV about you! It is imperative that your Marketing Plan, Business Model and Public Profile are all backed up by strong Systems , policies and most of all a Crisis Management Plan including a Social Media Policy so all of your hard work isn't compromised in a few kicks.
I hope these guys put out a Press Release soon or better still an online video response to their customer issues with answers and solutions. They may be able to turn it around - maybe.
Social Media Policy - It won't save you, but it will enable the right people to act and respond at a time of need with clear direction and if your policy is legally binding, you can be confident it will stand up in court in a crisis.
People and businesses spend lots of time and money on building strong Social Media profiles with great importance placed on building followers, likes and databases. What is often missed are the simple steps that can be taken to protect your growing online empire.
One misplaced tweet, one Facebook update tagging the wrong person or wrong photo, one personal post to a work profile, one private rant about your employee in your own time on your own Facebook profile, one politically incorrect statement shared on public forum, one small offensive comment that was 'intended' to be funny RT'd by millions, one disgruntled employee taking work Facebook logins to their next job, one contractor posting 'unapproved' content on a clients profile, one this, one that - it only takes ONE.
There are so many opportunities where Social Media can take your brand to a place you never wanted it to go.
Need some examples? Browse though PRdisaster.com and type "Social Media" into the search box. The case studies go on and on. This is only the tip of the iceberg. Large companies, celebrities, small businesses, sports personalities and even journalists are creating PR issues all over the world all due to miss-placed social media posts.
Social Media is social and public - more public than many people realise. My mind boggles at how much time people spend building their brand and reputation online yet take virtually no steps to protect that reputation.
Picture yourself walking down the street and being noticed by strangers.
They know YOU, know what YOU look like and what YOU do, they know YOUR story and are happy to see YOU in 'person'.
We are not talking 'stalker-like' knowing you, more like ; "I think I know her", "That's the lady from the Sunday Mail article about..." "That's that woman who started that company who ...' "He's the founder of that shoe company who ... " Those kinds of comments.
Would you LIKE it?
Building a great public profile means putting yourself 'out there' to be noticed. Not so much the product or business - it's more about YOU,the person behind the business, the brains, the passion, the driver.
More so than ever, anyone who is anyone can have a 'public profile' with Social Media. Some people create HUGE profiles with hundreds of thousands of followers. This is a powerful tool to reach lots of people fast. It can also be deceiving realising the actual amount of real people who know about you.
Articles printed in the media, radio interviews, TV interviews, pod casts and blog posts about you are all powerful tools to get noticed. Journalists use their craft to create articles and stories about you, providing priceless opportunities to have your message heard and to promote yourself.
The greatest disappointment to any fan, follower, or others following your progress is learning that the public image portrayed of you is nothing like the real person. Are you who you say you are? Do you do what you say you do?
The 3 key elements to creating a powerful public profile are
There is so much opportunity out there for those willing to back themselves 10000% and start.
Stop planning, stop thinking, just start. Do what you do well and do it with passion.
If you have something to say - tell everyone. If you are passionate about something show people, and if you have created something awesome, announce it!
Then, just as you had imagined people recognising you in the street, imagine graciously acknowledging them and saying hello :)
I read two job advertisements today and had to post about it. Once was totally awesome, the other not so great.
I also posted on Twitter that #yougetwhatyoupayfor when I was referring to the 'bad' job ad. I need to explain why. Although this is true to some extent, if you read the job advertisement and compare how these two companies go about it you will see why one of them will attract the right person for their brand and the other most likely, will not.
Please note the jobs advertised are very different I am merely using them as example to highlight the difference in style of advertising and attracting the right people for your brand. Salaries are not advertised for both, only one of them - one is part time, the other is full time.
Why am I interested in this as a Publicity/profile topic? I believe everything that you put online reflects on your brand. Job advertisements included. They even appear in online search - depending on what content the advertisement has included. It is all content and it is a good reminder to make sure that it is in-line with your brand, your company ethos and are happy for it to be 'public'.
The company had their brand visible so you know who you would be working for. You could google the company name to find out more about them, see if the business appealed to you and if you had something to offer a company like theirs. My favorite part is they have a section with a link to it within the ad which advises how best you apply for a job with them and what they are looking for. They also have a video on what the place looks like , the people in it and essentially where you would be going to work each day. This information is all public for everyone to see at all times.
The job ad stipulates the company is a leader in their field and suggest that if you are of the right level your application should be a standout amount the 100's that come in. The company stands out already, they want great people to join the team and if you are exceptional, there will be a desk for you. Money is not mentioned - lifestyle is, good work/life balance is, along with support, mentoring and growth. All of these things reflect on the overall brand once again. Quality. They want quality people to create quality work for quality clients. This in turn should provide a challenge, rewards, job satisfaction and a well balanced lifestyle.
I would apply for that that job if I was looking. I may sweat out the daunting application process but once though I can imaging it would be a very rewarding place to grow.
· Effectively manage customer & staff relationships, promptly respond to queries, ensure promises are kept and manage expectations
· Blog writing, media releases
· Daily Updating Facebook / Twitter / +Google
All for $25 - $29.99 per hour for a company with no website or general web presence yet. I can only assume that the person who wrote the advertisement does not know what all of these different skills mean or require as only someone who has those skills knows that so many things can't successfully be mounted into one role? They want a student but they also want experience. That is not fair - surely?
Overall I am confused about the brand of the company and the job advertisement confuses the role. I think that would attract one confused applicant - right?
A google search of the company returns results of the same company name internationally and a local business directory listing. They do need some marketing help and all the things they listed on the job description but not for the price they are asking. They could use a part time Marketing student for that price to manage the 'project' of finding a team of contractors who specialise in various areas and get the work done to help their brand be more prominent online. That would work.
Job 1 and Job 2 are entirely different roles but staff in general are a representation of your brand and can be your best brand ambassadors both online and on the ground . It is essential to provide a good basis for them to start with. Practice what you preach, ask for what you need and let those who are able, over deliver and surprise you - then reward them.
Also, outsource specialist work to specialist people, not one person can be your SEO, SEM, Media, PR, Sales, Web, Telemarkeing, Admin, Marketing, Social Media Expert for $29/hr in only 20 hrs per week as a student. Seriously.
If I am way off the mark here - please tell me. I'd love to hear your thoughts on this. ;)
Here is an interesting summary of the online and public exposure surrounding the recent 2011 New Zealand Rugby World Cup
In Australia, Channel Nine’s coverage of the Australia-New Zealand semi-final and the New Zealand-France final attracted capital city audiences of 1.79m and 1.22m respectively and were the most watched programs in the history of pay TV, with national audiences of 719,000 and 648,000, respectively.
Social media and social networks have had a major influence on the Rugby World Cup. On Facebook the RWC 2011 page was receiving on average 2,700 comments or likes per post. They gained more than 25,000 new fans over the last 7 days and gained almost 100,000 fans over the last month. With 1,453,916 fans on 24 October, the RWC 2011 have a fantastic social space to hand over to England for RWC 2015. On Twitter, the competition final generated more than 150,000 tweets. Over the whole tournament tweets mentioning all RWC 2011 hashtags, the word 'Rugby' or any of the teams exceeded 4.1 million.!!!
What do they have in store for 2015?
As far as #SocialMedia goes, four digital years is a LONG time online. There will most likely be a new #Facebook or #Twitter - I can't wait to find out. How about you?
Charging anyone can be difficult when you first start out in business. Luckily it is something that does get easier and becomes part of everyday business. Charging friends however, is one area that always remains a little tricky.
It usually only becomes a problem when there is a breakdown in communication or it is not clearly discussed in the beginning.
It can go both ways, a friend may ask you to 'help them out' with something ( something you normally charge for) or a current paying client may become a friend of yours making charging them become more difficult.
All I can recommend is to talk about it first, MAKE IT CLEAR. Explain the costs to you (including time), the charges involved then move on. Business is business - you have to get paid for what you do to stay doing it.
Here is how I deal with this issue..
I have talked about humanising brands and 'human brands' before and today I want to share one person who does this well Manu Fieldel.
We see so many 'Celebrity Chefs' and reality TV show stars these days it is hard to know how they came to be in the limelight . Usually a hunger for fame, heavyweight contacts or an honest passion and natural talent are the culprits. Here is one person who seems to me has been driven by passion all the way and has successfully built a personal brand around it.